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Hotel Review: Hyatt Zilara Cancun, A Winning All Inclusive Resort

Hotel Review: Hyatt Zilara Cancun, A Winning All Inclusive Resort

Because the climate is beginning to get colder and the snow has already fallen in Memphis, I typically dream about getting away to hotter climates. Just lately, the Prime Minster of St. Lucia talked about that Hyatt can be bringing their all-inclusive service to the island. That had me reminiscing concerning the two memorable stays my spouse and I had throughout 2017 on the Hyatt Zilara Cancun.

The Hyatt Zilara and Ziva properties are the one all-inclusive properties within the Hyatt lineup, with the Ziva properties catering to households and the Zilara properties to adults 18 years and older. It takes rather a lot for me to need to return and have the identical expertise twice, however after spending seven nights on the Zilara Cancun, my spouse and I had to return ASAP. Eight months later we had that chance for a further four comped nights because of our signup bonuses from the World of Hyatt Credit score Card.

Even now, a yr later, I’m already itching to return to considered one of my favourite locations on the Yucatán Peninsula, Cancun.

Because the sunsets on the Zilara property lodge employees mild the seashore for particular romantic dinners which have stay music. As an alternative of paying we might sit at Pelicanos and luxuriate in the identical music at no cost! Supply: Invoice Shuman


The Zilara properties are a part of the all-inclusive chain provided by Hyatt. Final yr it required a telephone name to e-book at these properties utilizing factors, however now I’m able to safe a factors reserving by means of the Hyatt web site. Regardless that it’s a part of the bigger chain, the Cancun property is a bit totally different in that all the 307 rooms face the ocean.

Rooms vary in measurement and opulence from Junior Suites to Ocean Entrance Suites to a Presidential Suite. Flooring, premiere restaurant entry and seashore cabana reservation all affect the room worth.

The cabanas and seashore chairs situated down by the water. Supply: Invoice Shuman

The bottom degree rooms, Junior Suites, are on the underside flooring, whereas the Ocean Views are positioned within the center flooring, and the Ocean Entrance are on the highest of the eight story constructing.  The one exception are the Swim Up Suites, all situated on the first flooring. I personally wouldn’t spend the additional ~$200, or 15,000 factors, an evening extra for a “personal pool’ that you simply share with 7 different suites, which is lower than 10 ft away from the primary pool.

Getting There on Factors

For people who need to journey to this property utilizing factors, you might have two choices:  a base degree room with a king mattress, or a base degree room with two double beds. Each of those rooms will set you again 25,000 World of Hyatt factors an evening for 2 individuals. Every further individual, as much as 2, provides an additional 12,500 factors per night time. For those who would like a swim up suite, these are available at 40,000 factors per night time.

The World of Hyatt Credit score Card by Chase comes with an intro bonus of 60,000 factors after spending necessities are met. That’s adequate for 2 free base room nights with some leftover.

These rooms sometimes worth round $450/night time, placing the redemption worth for Hyatt factors round 1.eight cents-per-point. The speed is engaging, particularly contemplating that food and drinks are constructed into that pricing. As a World of Hyatt member, I don’t pay any resort charges or taxes.

Keep away from paying the listed costs as these room charges are sometimes discounted to extra affordable costs.

Alternate Methods to Guide the Zilara With Factors

Don’t fret because the World of Hyatt is a switch companion of Chase. Because of this if you’ll be able to accumulate a considerable amount of Chase factors you’ll be able to switch them your Hyatt stability for extra free nights.

Benefiting from these intro bonuses nets sufficient factors to remain right here for every week (175,000 factors).

Examine in

We ended up utilizing a good switch firm to get us to/from the resort which was 25 minutes from the Cancun Worldwide Airport (CUN). The whole value was round $30 for every one-way journey. The personal shuttle operated by the Zilara prices round $150 round-trip.

Upon arrival on the Zilara we have been greeted by a number of of the lodge employees members to help with our baggage and to take us to a verify in desk. Although we’re solely Discoverist Members within the World of Hyatt program, we got a personal verify in with the concierge employees and offered refreshment towels and champagne. Throughout our examine in course of we got resort vouchers that gave us reductions on providers on the spa or renting a beachfront cabana. We didn’t use any of the vouchers throughout both of our journeys because the providers have been costly, even after factoring within the vouchers.

Throughout examine in we have been additionally requested about making reservations for the varied resort eating places. Having a reservation is required for a number of locations and extremely advisable for others. We additionally got a type to fill out that permit us select our choice for pillows, aromatherapy scent, favourite drink, and any particular purpose we have been there. The drink selection didn’t do something throughout both of our stays, however the others decisions have been honored throughout our whole keep. The Zilara additionally did particular issues for our anniversary (first journey) and a birthday (second journey).

The foyer of the Hyatt Zilara Cancun. Supply: Hyatt

A view from the North aspect of the lobby. The sweetness is that this excessive ceilings permit for acrobatic exhibits within the night. Supply: Invoice Shuman

As we booked the essential King room, as soon as utilizing free nights and one other utilizing factors, we got rooms on the 200 degree each occasions. We inquired a few complementary upgraded room as a part of our Discoverist advantages and each occasions they might not honor it. I did annoyingly have the choice of paying for the improve nevertheless.

Throughout our second shorter keep,  I opted for the improve for round $30 an evening. The one cause we elected to take the improve is that in our first keep a number of different visitors raved about their dinner on the resort’s unique restaurant, Chef’s Plate. I figured we might simply spend ~$120 for dinner at a pleasant restaurant elsewhere so the additional expense was a wash to have the expertise.

The view from the 200 degree room dealing with north that we had throughout our first keep. Supply: Invoice Shuman

The view from the 200 degree dealing with southward. Despite the fact that Pelicanos roof line obstructs the view a bit it’s nonetheless superb for a base degree room. Supply: Invoice Shuman

The distinction within the view staying at a room on the highest flooring. Supply: Invoice Shuman

Room and Service

Throughout our first keep we have been within the Junior Suite King room and for our second keep we have been positioned in an Ocean Entrance Luxurious Suite King room. Despite the fact that Hyatt’s web site states the previous is 653 sq. ft. and the latter is 758 sq. ft. I might be onerous pressed to inform you the place the additional sq. footage was once I was within the room. The format and facilities between the 2 rooms have been precisely the identical. One different profit we came upon about being on the upper flooring was the foyer noise from the exhibits was considerably much less. Nevertheless, virtually all the exhibits ended round 10pm, so this won’t be an enormous deal to most.

The lodge employees ready a pleasant welcome present for us to have fun our anniversary. Photograph: Invoice Shuman

The mattress upon arrival at our room for our anniversary celebration. Supply: Invoice Shuman


The King Mattress room, full with a Jacuzzi tub. Supply: Hyatt

Multi bathe head toilet. There was even two sink places, one on this rest room and one outdoors. Supply: Invoice Shuman

Every room has a hammock on the balcony so you’ll be able to swing to the enjoyable Caribbean breeze. Supply: Invoice Shuman

Throughout our first keep, we had entry to liquor within the room, however apparently the lodge had too many points and the in room bars have been eliminated earlier than our second keep. This actually wasn’t that massive of a loss to us because the liquor that was stocked within the bars was of decrease high quality than what was served on the precise bars. On the second journey, if I needed an evening cap inside the room I simply advised the lodge bar employees they usually have been often extra beneficiant with their pours.

Completely satisfied birthday celebration! Supply: Invoice Shuman

The housekeeping employees we had throughout each of our stays did an unimaginable job of sustaining the room. Every day they got here twice; as soon as within the morning and in addition round 6-8pm to show down our room. The employees was ninja like as we by no means as soon as noticed them in or round our rooms throughout both of our stays. We appreciated that they went the additional mile to make our keep extra pleasant.

It’s the little issues that make a distinction. Photograph credit score: Invoice Shuman

General, the service at this lodge was top notch. By the top of each of our journeys, a number of of the servers and employees members knew my spouse and I by identify. They typically would  deliver our favourite meals or drinks with out even being requested. We even had a employees member or two keep in mind us throughout our second journey from our first keep and I promise we didn’t do something particular that may’ve made us that memorable! General, we spent 11 nights at this property and never as soon as did we encounter any employees member who wasn’t strolling round with a smile and a pleasant greeting.

We favored to cease by the primary foyer bar for drinks earlier than dinner every night time to benefit from the music. By night time three we didn’t even need to order our drinks because the waitress Guadalupe went the additional mile. Supply: Invoice Shuman

Meals and Drinks

There’s a common notion about all-inclusive resorts meals high quality being sub-par. Being that I’m a meals individual, I naturally shared this worry. Nevertheless, that fear was shortly put to relaxation from our first meal because the meals from all the eating places was superb. At this property there are 5 eating places: 1) Pelicanos; 2) Asiana; three) Maria Marie; four) La Adelita Cantina; and 5) Chef’s Plate. As well as there’s one buffet, Spice, and the a restaurant, Casa del Cafe, which was lately redesigned. I’ll break down every under:


Out of all of the eating places on the Zilara this was our favourite. The truth that this was the one sit down restaurant open for breakfast on the property meant that we stopped right here regularly.  Though there are numerous embolden birds reminding you that you’re consuming outside, they left us alone nearly all of the time. So far as meals, I virtually by no means ordered the identical factor and by no means was I dissatisfied in high quality or amount. Along with consuming right here for breakfast, we might often cease by for lunch or dinner as they provided a variety of decisions from tacos to burgers and steaks. The most effective a part of the all inclusive expertise is you might order no matter you needed and as a lot as you needed.

The pool and outside eating space round Pelicanos. It even has a bar within the again for many who need a drink with out having to get out of the pool. Photograph: Hyatt

Watching the dawn from the desk at Pelicanos throughout one in every of our last mornings at breakfast. Photograph: Invoice Shuman

I had by no means had Eggs Motul earlier than coming to Cancun, however this conventional Yucatán dish turned out to be beautiful. Photograph: Invoice Shuman

Nope these aren’t his and her meals, however slightly each mine. Surf and turf accomplished my means. Supply: Invoice Shuman

A cowboy ribeye and lobster dinner. Lobsters aren’t included and was round $33 USD at every of the varied eating places that provided it. Supply: Invoice Shuman


Asiana is cut up into two eating areas. The primary is extra informal space the place you possibly can order quite a lot of Asian delicacies that features recent sushi. This serves each lunch and dinner. The second, is by reservation for dinner solely. This portion of the restaurant homes 4 Teppanyaki areas that every seat eight individuals. The complete restaurant has a relaxed, tranquil really feel to it that’s amplified by the stay shakuhachi (Japanese bamboo flute) participant and shifting water coming from the coy pond discovered on the entrance.

The one proof that my spouse truly tried a bit of sushi throughout our quiet lunch at Asiana. Photograph: Invoice Shuman

An genuine shakuhachi being performed and including to ambiance throughout dinner. Supply: Invoice Shuman

The Teppanyaki chef getting ready dinner whereas offering leisure. Supply: Invoice Shuman

Maria Marie

Naturally, being in Mexico, means you’ll discover some wonderful Mexican delicacies and at Zilara property that’s situated at Maria Marie. This dinner solely restaurant, dealing with the Nichupte Lagoon, is the place to be if you would like an attractive sundown over the water whereas eating. Subsequently, it is strongly recommended to guide a reservation for this location upon examine in.

Whereas we dined right here we have been serenaded by reside music that added to the ambiance, with out being overpowering. We additionally actually loved the decor across the constructing that had an area aptitude. Service right here tended to be a bit slower than different different eating places. Which may have been as a result of this restaurant appeared to be the place the place giant teams dined and in addition is perhaps as a consequence of the truth that the bar additionally providers the patrons eating at Chef Plate.

My spouse’s order of Enchiladas at Marie Maria. Photograph: Invoice Shuman

La Adelita Cantina

My spouse and I didn’t dine right here in any respect in our both of our stays. A part of that was the menu served right here was much less interesting to my spouse because it contained much more seafood than others and the opposite purpose is that we discovered it a bit too informal for our liking for dinner. My spouse and I most popular a better finish really feel for dinner as breakfast and lunch have been typically our informal meals. The Cantina, like Chef’s Plate, shares its area with Maria Marie. In our 4 eating experiences at Maria Marie we all the time observed that the smaller spaced Cantina was full.

The comfortable La Adelita Cantina bar and eating space. Supply: Hyatt

Chef’s Plate

That is the satisfaction of the meals and beverage division on the Zilara. In case you ask any worker which place it is best to have dinner they may undoubtedly level to this one. As we paid for the improve throughout our second keep we have been capable of take pleasure in one dinner right here. Because the restaurant solely seats 10 individuals at two occasions seating is extraordinarily restricted and is reserved for friends staying in prime tier rooms. We additionally spoke with a pair on our first journey that was capable of achieve a reservation right here as an apology from the lodge for a big error that was made.

The dinner expertise in complete lasted round 2 hours and whereas we have been eating didn’t really feel the slightest bit sluggish. There was two waiters, every serving one half of the desk, who operated in sync with one another the whole night time. Whereas ready for the meals between programs we have been capable of watch our government chef put together the meal within the open kitchen. Earlier than every course was introduced the chef defined what was within the dish and answered any questions the desk had concerning the inspiration, preparation, or components chosen. I loved with the ability to study some new meals and listen to concerning the thought course of behind the creation of every dish.

The open kitchen enables you to watch the chef put together every course. Supply: Invoice Shuman

A crab and tuna sphere with avocado and caviar that began off our night for our salad course. My much less adventurous spouse didn’t look after the caviar. Photograph: Invoice Shuman

Fois Grae Cappuccino that served because the soup course. The piece of prosciutto offered the right stability of salty. Photograph: Invoice Shuman

A soursop taste palate cleanser earlier than the raviolis. I had by no means eaten, or heard of a soursop (it’s a fruit) previous to this. All the time nice making an attempt new issues. Photograph: Invoice Shuman

The accompaniment course: Rockerfeller Shrimp served with bacon and chestnuts. Photograph: Invoice Shuman

The primary course for this night was beef, my spouse’s favourite. The meat was tremendous tender. Photograph: Invoice Shuman

Coconut Banana dessert made with Malibu Rum with a chocolate truffle was a pleasant mild approach to finish this excellent dinner. Photograph: Invoice Shuman


The buffet right here was one of many extra well-liked decisions because it was open for breakfast, lunch, and dinner.  Breakfast and lunch choices have been fairly comparable every day together with your conventional choices. Dinner every night time had a singular theme which included Italian, BBQ, Asian, and Seafood to call a couple of. There was a bread desk, salad bar, pasta space, and ice cream station arrange for every of the lunches and dinners. General, my spouse and I loved consuming right here for breakfast if we would have liked a break from Pelicanos, or if we have been on the lookout for a faster meal. Despite the fact that this was buffet meals, we discovered the standard to be above common and would of had no drawback consuming right here greater than we truly did.

Casa del Cafe

On our first journey, this cafe was smaller and solely contained seating for a number of individuals. That modified previous to our second journey as they moved the situation of this cafe. The brand new redesign supplies for a bigger seating space with some seating outdoors the cafe (however nonetheless indoors). This provides an exquisite view of the ocean whereas having fun with your beverage, pastry, or dessert. My spouse and I typically stopped in for recent espresso, cappuccinos, or smoothies. We tried a few of the desserts, however as they have been the “stock” lodge desserts, and never selfmade we didn’t waste anymore valuable energy consuming them.

The brand new redesigned cafe that has a pleasant trendy espresso store really feel. Supply: Hyatt

Having fun with a number of scorching drinks outdoors of the brand new Casa del Cafe on our second journey. Photograph taken by Hyatt Zilara Employees

The barista’s behind the counter of the cafe have been including their aptitude to our drinks every day. Photograph: Invoice Shuman

Actions and Leisure


Going to a seashore resort my spouse and I had little plans to do a lot else chill out, eat, and drink. As such, we spent plenty of our time on the pool, in a cabana, or at a restaurant. Even when that’s not your factor, the Zilara nonetheless has tons to do. Every day by the pool there was an entire host of actions that anybody might take part in or free together with water volleyball,  luggage, and guacamole making. There’s even a day when the occasion internet hosting employees brings in a foam machine!

I’m not in school anymore, however it positive felt prefer it in the midst of the froth social gathering on the Hyatt Zilara. Supply: Invoice Shuman

Talking of the pool, the one on the property is very large stretching the size of the property. Within the middle is an infinity edge the place you’ll be able to simply chill out with a view of the ocean. There are a number of ledges which might be solely about three″ within the water that permits for sitting within the solar whereas being snug.

Hanging out in the midst of the pool with the infinity ledge and sea behind us. Supply: Invoice Shuman

The one grievance that we had each occasions is that on the Zilara individuals are capable of rise up early to place their issues in a cabana. This typically meant a “saved” cabana would sit empty till late into the afternoon. The Zilara employees usually didn’t intrude with visitors doing this, or take away issues after a delegated time. General, this gave me the identical feeling as  Southwest’s non official coverage on saving seats.

Night Leisure

Virtually each night the lobby is the focus for festivities. Hyatt contracts out to an area leisure firm to offer their visitors with night leisure. Some nights we have been capable of take heed to native music, whereas different nights we acquired to expertise a market the place distributors bought handmade items. They even had a churro cart! The perfect of the leisure for my part was the dance and acrobatics. These performers used the excessive foyers within the Zilara to finish breathtaking acts of magnificence and bravado.

A number of tales within the air hanging on with no arms or ft. No drawback for this performer. Supply: Invoice Shuman

Don’t fear if one individual hanging isn’t spectacular sufficient for you as this act had two. Supply: Invoice Shuman

If acrobatics aren’t your factor you then may benefit from the stay music, dancing, and fire-throwing outdoors on one other night time. Supply: Invoice Shuman


One of many issues that modified between our first and second stays was the addition of a Zilara onsite photographer. Through the second keep we have been approached many occasions by the employees to take footage. If we stated no, they shortly went about their day. If we agreed, the pictures would hyperlink to our room. We might then go see them within the present store at any level. The photographs they took have been excellent! We have been capable of get some actually enjoyable couples footage that we didn’t get on our first journey. On the finish of our second keep, we ended up shopping for 5 of the photographs for round $100. Whereas costly this was nothing in comparison with the $50 our dolphin tour needed for one photograph.

Attending to know these birds down by the pool throughout our second journey. Supply: Hyatt lodge employees

After dinner, we might go and watch the night exhibits within the foyer. Supply: Hyatt lodge employees

Sky Fitness center

If like me, you need to burn off a few of these additional energy being indulged you’re in luck. The Zilara had an exquisite, flippantly used health club that appeared model new, referred to as the Sky Health club. This health club provides loads of cardio gear and a average vary of weight lifting machines. There’s even a spin class space and a Pilates space in case your on the lookout for one thing class oriented. Along with these, there’s additionally a lap pool situated simply outdoors the health club space. Because the fitness center faces west its a fantastic spot to go watch the sunsets.

Watching the sundown from simply outdoors the Sky Fitness center by the lap pool. One of the best half, there was nobody else there! Supply: Invoice Shuman

Last Ideas

The Zilara property in Cancun for Hyatt is the precise definition of a diamond within the tough. This property is completely located on the seashore and has a singular benefit for factors bookings being that each one the rooms are ocean dealing with. On these days in life the place nothing goes proper the dialog in my residence often sounds one thing like this: “Bad day?” “Yeah…” “Wanna go to Cancun?” That’s as a result of we all know that the employees, meals, and expertise on the Hyatt Zilara Cancun is second to none.

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